Job DescriptionAre you looking to take charge of your career and join a Fortune 7 Company?We are looking for a competent Customer Relations Supervisor to organize and direct the staff or our call center. You will be responsible for assessing their work and providing them with feedback to improve their performance while ensuring excellent service for our customers and retail partners. The Customer Relations Supervisor will provide information, feedback and mentoring to agents as well as support call center service level standards by holding teams accountable for results and associated performance metrics. The Supervisor will also craft and support a culture of inclusion and diversity, ensuring all actions are in complete alignment with CVS practices, policies, and values.An excellent call center supervisor will have customer service and supervisory experience. You will possess great communication skills and be able to lead and motivate. You will be organized, reliable, as well as exhibit results.Other responsibilities include:Leading diverse work groups in a highly professional specialized work municating effectively with all levels and prepare effective written documents.Exhibiting experienced level leadership skills and the ability to set high standards of performance and coach colleagues to continued success.Assessing talent, leading people and motivating others.Working in a structured, dynamic customer service environment.Exhibiting analytical skills and manage multiple people and priorities at a given time.Required Qualifications2+ years of working experience in a supervisory role leading, mentoring and developing teams is required.Strong proficiency with Microsoft Excel and Word, including knowledge and Power Point.Preferred Qualifications2+ years experience working with call center technolies/applications.2+ years experience in a call center environment is highly preferred.Retail pharmacy experience is preferred.Microsoft Access experience preferred EducationVerifiable High School diploma or GED is required.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.